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Talking at Your Customers vs. Talking to Your Customers

There is a stark difference between talking “at” your customer and talking “to” your customer. Talking “at” your customer will create a disconnect; it simply tells the customer what to do but doesn’t tell the customer how to do it. Talking “to” your customer will create a connection; the message will feel relational and it will begin a conversation.

In this Quick Win Clinic episode (recorded live at MarketingSherpa Summit 2017), Flint McGlaughlin optimizes an email for BJ’s Wholesale that fails to talk “to” its customers and, instead, talks “at” them.

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Bang Hoang
Motivation: Tired of get rich schemes on the internet while looking for ways to create wealth online. Passion: Continuously seeking out proven formulas in generating wealth using the web while being anywhere in the world. Mission: Connecting individual to most suitable formula/s depending on their experience, knowledge and funding profile.

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